20 Cogs Helpdesk


Why is my Cog still showing as pending (Amber)?

After you have completed an offer on a Cog it will turn Amber, this can take up to 48 hours.  But don’t worry, you don’t need to wait for the Cog to turn Green before you can carry on with the rest of your Cogs.

An Amber Cog means that your offer has tracked with the advertiser and we are waiting for them to confirm the offer, this can take up to 30 days. The view how many days are remaining before you offer turns Green please select the offer in your dashboard.

Please note, the timer will reset if you select ‘re-take offer’.

Please only submit this query if it has been 30 days since the Cog turned amber. Please note this may not be the same date you completed the offer if one of our team has put in a manual override or you have clicked the take offer button again during the 30 day period as this can reset the 30 days.

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